I bought an account but I did not receive the mail with the details.
– Surely you have an account of some free email like (hotmail, yahoo, mail.com). The problem is in the antispam filter, check the folder “Junk” or “Spam” of your email you will find all the mails there. Then select the mail and mark it as “no junk mail”

How long will it take to receive my account once paid?
– Between a second and 2 minutes. The process is immediate.

What do I have to do if even following these steps I have not been able to find the details of my account?
– Send an email to admin@thepokemonfactory.com, indicating the problem and indicating the email from which you made the purchase. We will quickly send you the information.

I can not access my account.
– You have to respect the upper and lower case, when setting the password. All accounts are manually tested before being put up for sale to verify the data, we also capture the login process in images to defend against possible Scammers.

How I can change my password?
– Go to http://www.pokemon.com with the data that we have provided you, access the account settings and click on change password. Put a password that you remember well, in the case that once changed you do not remember it we will not be able to help you recover it.

How I can change my email (tempmail.online emails only)?

  1. Access the website of the pokemon trainers club.
    http://www.pokemon.com/us/
  2. It is important that you verify that you are on the US web “/ us /” otherwise the process may fail.
  3. Press the “Login” button
  4. Enter your username and password.
  5. Now you will see a button that says “change email address”, press it.
  6. Enter the password we have given you and the email address where you want to change it. (Check that the new mail address is correct and this is operative, otherwise you will not be able to access your pokemon account)
  7. Without closing in the pokemon trainers club, open a tab of your browser and access: http://tempmail.online
  8. Enter the username and password that we provide.
  9. A link will appear, click on it and confirm the new email address.
  10. Log in to your new email account. A Pokemon message will come saying that your account needs to be activated.
  11. Click on the button and follow the instructions.

If you have a problem that has not been solved with these tips, send an email to admin@thepokemonfactory.com